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I received an offer from MyPoints (a GREAT service!) offering me points on my account for placing an order on JewelMint. I placed an order on 6/14/2013 for a bracelet for my wife.

I wasn't aware that I was also signing up for some type of subscription service until I was charged $29.99 to my credit card on 8/06/2013. When I called to cancel this subscription and have my $29.99 refunded, they refused to refund my money, telling me about their terms and conditions.

I'll never purchase another item from them again, and I'll inform MyPoints of the company they're aligning themselves with.

Monetary Loss: $30.

Company wrote 0 private or public responses to the review from Aug 12, 2013.
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North Hollywood, California, United States #735278


I just wanted to take the time to explain how JewelMint works. After the first credit card purchase that enrolls you in our preferred membership where you can either "skip the month" or a monthly store credit is placed into your account. Skipping the month is very easy! You would just have to log into your account and click "skip the month" in the top right hand corner between the 1st-5th. Once you click that link and confirm the skip, you are not billed anything! There is never an obligation to pay and essentially the membership can be completely free.

If you wanted to read further into our membership it is explained in a paragraph disclaimer directly under the "purchase" button at checkout, on your confirmation email after your first purchase, our promotional emails as well as our FAQs, Terms of Service and How it works page.

Other benefits of our membership include a personalized showroom based on the style quiz our customers take at sign up. Keep in mind, that all products are available for purchase. You do not have to solely pick from your showroom selection. We also offer Mintsider rewards points after each purchase you make on our site.You receive 10 points for each dollar you spend. These points can be redeemed for free merchandise. Similarly, customers can rack up Style Points by reviewing a product, becoming a member, pinning a product etc.

If anyone ever has additional questions or concerns please feel free to contact customer care at: jewelmint 888-258-3339. Have a wonderful day!


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